Refund policy

Refund Policy

Thank you for shopping with Rizen. Please read this policy carefully before placing your order.

By purchasing from our store, you agree to the terms below.

Order Cancellation

Orders may be cancelled only before they have been processed, packed, shipped, or sent to fulfillment.

If your cancellation request is approved before fulfillment begins, you will receive a full refund to your original payment method.

Once an order has been processed, packed, shipped, or submitted to our fulfillment partner, we are unable to cancel the order.

Sale Items and Promotional Orders

All sale, discounted, promotional, bundled, or limited-time offer purchases are final sale and are not eligible for change-of-mind returns, refunds, or exchanges.

This includes orders purchased using discount codes, seasonal promotions, bundle offers, launch offers, summer sale pricing, or any other reduced-price promotion.

This does not affect your rights if your item arrives damaged, defective, or incorrect.

100-Night Wake-Up Guarantee

Rizen offers a 100-Night Wake-Up Guarantee to help customers properly try the product in real morning conditions.

To qualify for review under the 100-Night Wake-Up Guarantee:

  • You must contact us within 100 days of placing your order.

  • You must have used Rizen according to the instructions provided.

  • The product must not be damaged, broken, misused, altered, heavily worn, or missing parts.

  • The product must be returned with its original packaging and included components.

  • You must provide your order number and proof of purchase.

  • The guarantee applies only to the Rizen Silent Alarm Bracelet and does not apply to accessories, chargers, replacement straps, digital items, shipping fees, taxes, duties, or handling fees.

Rizen reserves the right to reject refund requests that show signs of abuse, fraud, excessive wear, product damage, missing parts, repeated claims, or misuse of the guarantee.

Approved returns must be shipped back to the return address provided by our support team. Do not send your order back to the manufacturer.

Customers are responsible for return shipping costs. Original shipping fees, duties, taxes, and handling fees are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@rizenband.com.

To help us review your case, please include:

  • Your order number

  • A clear photo or video of the issue

  • A photo of the shipping label and packaging

  • A short description of the problem

If your claim is approved, we may offer a replacement, repair, store credit, or refund depending on the issue and applicable consumer protection requirements.

Items damaged by misuse, accidental damage, improper charging, water exposure, unauthorized modification, normal wear and tear, or failure to follow product instructions are not considered defective.

Return Eligibility

To be eligible for a return, your item must be:

  • Purchased directly from our official store

  • Returned within the approved return window

  • In acceptable condition

  • Undamaged and complete

  • Returned with original packaging and components

  • Approved by our customer support team before being shipped back

Returns sent without approval may be refused and may not be eligible for refund.

Non-Refundable Items

The following items are not eligible for refund:

  • Sale, discounted, promotional, bundled, or limited-time offer items, except where required by law

  • Gift cards

  • Digital products

  • Downloadable guides

  • Instructional materials

  • Online memberships or bonus content

  • Chargers and accessories purchased separately

  • Replacement straps

  • Shipping fees

  • Taxes, duties, customs fees, and handling fees

  • Items damaged by misuse, neglect, accident, or unauthorized modification

Return Shipping

Customers are responsible for all return shipping costs unless otherwise required by law or unless we confirm that the item was damaged, defective, or incorrect upon arrival.

We recommend using a trackable shipping service. Rizen is not responsible for returns lost in transit.

Refund Approval

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account again.

Then contact your credit card company or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, contact us at support@rizenband.com

How to Start a Return Request

To request a return, contact our customer support team at:

support@rizenband.com

Please include your order number, the email used at checkout, and the reason for your request.

Do not send your purchase back without contacting us first. Our support team will provide the correct return address if your request is approved.