Shipping Information

Shipping Destinations

Rizen currently ships to the following countries:

• United States

• Canada

• United Kingdom

• Australia

Standard Shipping

Standard Shipping: 7–14 days

Please note that delivery times are estimates. Some orders may arrive faster or slower depending on the destination, carrier handling, local postal service, and the fulfillment center used.

Processing Times

Orders typically take 1–2 business days to process after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Where Can I Find My Tracking Number?

When your order ships, you should receive an automatic email notification with your tracking number.

If you have not received tracking information or need help locating your order, please contact us at:

support@rizenband.com

Delivery

Most orders are delivered by your local postal service or local delivery carrier.

If you are not home when delivery is attempted, the carrier may leave a notice with instructions on how or where to collect your package.

Please make sure your shipping address is complete and accurate at checkout. Rizen is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Unexpected Delays

In some cases, delivery may take longer than the estimated shipping time. Delays may be caused by customs processing, carrier issues, weather, holidays, local postal delays, or other circumstances outside of our control.

If your package is taking longer than expected, please contact us at support@rizenband.com and we will do our best to help investigate the issue.

Failed Delivery

If a package cannot be delivered due to an incorrect shipping address, missing address details, an absent receiver, failure to collect the package, or refusal of delivery, the package may be returned to the sender.

In this case, any shipping costs, return shipping fees, carrier charges, or other costs incurred may be deducted from any eligible refund.

Please double-check your shipping information before placing your order.

Items Not Received but Tracking Shows Delivered

If tracking shows that your package was delivered, we are unable to guarantee a refund or replacement.

For this reason, we recommend shipping your order to a secure address where someone can safely receive the package.

If your tracking says delivered but you have not received your item, please check around your delivery area, mailbox, front desk, building reception, neighbors, or local carrier first.

If you still cannot locate your package, contact us at support@rizenband.com and we will do our best to help investigate.

Customs, Duties, and Import Fees

Depending on your location, local customs duties, taxes, or import fees may apply.

Any applicable duties, taxes, or customs charges are determined by your local authorities and may be the responsibility of the customer unless otherwise stated at checkout.